What’s your job title?
Resident Liaison Officer.
What does your role involve?
As Resident Liaison Officer, I’m the main point of contact for the residents on Elkins’ projects. I’m responsible for dealing with any issues and answering any queries they might have. I also book appointments for contractors and liaise with them, the residents and local authorities to keep everyone updated on our activities and how work is progressing.
What’s your background?
My background is working in customer-facing roles. The customer service and communication skills my past experience has given me are particularly useful in my new role where I’m dealing with people face-to-face on a daily basis.
What are you looking forward to most about your role?
I’m looking forward to learning more about the industry and seeing the benefits of effective communication with residents, as well as improving my skill set even further as I gain more knowledge of construction.
What appealed to you about the role?
I really enjoy talking to people, so the opportunity to get to know the residents on our projects and have a positive impact on their experience was something that really appealed to me.
What do you enjoy doing in your spare time?
I’m an active person and enjoy playing badminton, I even play for a local team.
If you had to describe yourself in three words, what would they be?
Tenacious, tactile and fun.
We’re off to the pub – what’s your order?
A double JD and coke.
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