Complaints process

Always striving to improve

At Elkins Construction, we take all complaints seriously and are committed to resolving any concerns promptly, fairly, and professionally. Our Customer Service Manager, supported by a dedicated Resident Liaison Officer, will take full responsibility for managing your complaint through to resolution.

Stage 1
All complaints are recorded using a Customer Complaint Form and logged on our Head Office Central Complaints Register. We aim to acknowledge all complaints in writing within 24 hours of receipt.

Each complaint will be fully investigated. Where the issue can be resolved quickly, appropriate remedial action will be agreed and carried out within an agreed timescale. The resolution will be confirmed and signed off by the complainant.

Stage 2
If you are not satisfied with the outcome at Stage 1, you may escalate your complaint to a Director for further review.

Stage 3
If the matter remains unresolved, the complaint may be escalated to the Managing Director for a final review.

Health and Safety Complaints
If a complaint relates to a health and safety matter, an incident report will be completed and passed to our HSEQ Manager. A full investigation will be undertaken, including interviews with all relevant parties. The HSEQ Manager will recommend the most appropriate course of action and, where necessary, escalate the matter to a Director or the Managing Director for instruction and direction.

Contact Us

A&E Elkins T/A Elkins Construction
A&E House
Unit 1a Industrial Trading Estate
Juno Way
London
SE14 5RW

T: 020 8692 4960
E: enquiries@elkinsconstruction.co.uk

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Elkins Construction is registered as A&E Elkins Ltd. Registered Office: A&E House, Unit 1a Industrial Trading Estate, Juno Way, London, SE14 5RW

Registered in England and Wales No.00846751

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Complaints process

Always striving to improve

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