Working in occupied premises is something we have excelled at since 1963. Our systems, procedures mean that when we work in somebody’s home, we treat it like our own with a duty of care and empathy.
At the heart of this ethos are our Resident Liaison Officers. Their role is to co-ordinate works, allowing for any special requirements or circumstances of individual residents, their families or their carers.
Good communication is essential and all our social housing projects are resident-led, involving all residents, regardless of tenure.
Our commitment to quality and excellent levels of customer service is assured by quality management systems, which are ISO 9001 & ISO 14001 certified.
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